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Privacy Policy
Last Updated: March 2026
At CamWatch, accessible from camwatch.online, the privacy of our visitors and customers is of paramount importance. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to protect it.
1. Information We Collect
When you contact us via WhatsApp, phone, or email to enquire about or book our CCTV installation services, we may collect:
- Your name and contact details (phone number, WhatsApp number).
- Your property address or location for the purpose of conducting a site survey.
- Details of the security requirements you share with our team.
- Payment confirmation details such as UPI transaction IDs or bank reference numbers.
2. How We Use Your Information
- To schedule and conduct a free site survey at your property.
- To provide you with an accurate and itemised installation quotation.
- To confirm your booking and dispatch our installation team.
- To send you your service completion certificate, warranty card, and invoice via WhatsApp.
- To provide post-installation support and respond to service requests.
- To comply with applicable laws and regulations in India.
3. WhatsApp Communication
Our primary communication channel is WhatsApp. By clicking our WhatsApp link, you will be redirected to the WhatsApp application. CamWatch is not affiliated with WhatsApp Inc. or Meta Platforms, Inc.
4. Data Storage & Security
We do not store your personal data on any external servers or third-party databases. Customer information is maintained securely by our internal team and used exclusively for service delivery. We do not sell, trade, or share your personal information with any third parties.
5. Data Retention
We retain your contact and booking information for a period of 2 years from the date of service completion, primarily for warranty purposes. After this period, your data is securely deleted.
6. Your Rights
- Request access to the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal data from our records.
- Withdraw consent for future communications at any time.
7. Contact Us
- Phone / WhatsApp: +91 96787 73423
- Email: support@camwatch.online
- Address: 1550, Sector 7-C, Sector 7, Chandigarh, 160019, India